donderdag 4 maart 2010

evaluations again

Today my second round of evaluations. Key thoughts:

- Evaluations keep being a subjective matter. No matter how you try to 'objectivate' performance, no matter how many situations you log, and no matter whether you ask 360° feedback, it are general impressions, personal experience and gut feeling that glue it all together.
- If you provide examples, people drill into the casuistics. If you don't, you risk to be vague...
- NLP can help -  well-chosen linguistic patterns can reinforce and clarify intentions. It's damn easy to be misunderstood.
- Everybody feels he/she deserves that scarcely-available promotion now.

Another anekdote about good impressions. Imagine you give a celebration for 100+ people. Imagine you invite a well-known artist for that event in a prime Brussels location. Imagine that you are to kick off that event with an opening speech. Imagine that you are a CEO of the company providing the celebration. Imagine now that you write your speech on 6 or so business cards with full sentences scattered over different cards. Imagine that you are absolutely out of inspiration. Spotlights are on. The audience is watching you. "Welcome ladies & gentlemen...".... Question:  Would you have taken 5 mins to memorize that simple speech and rock the boat, OR would you read the business cards in stoccato (don't forget to pause in the middle of a sentence as you flip cards) as if it is a pharmacy prescription ? Well... I'm not naming the company, but it happened. Oh, did I mention that the audience were customers ?

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